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Don and I were dining at Outback as guest of our next-door neighbors. We all ordered our drinks, three sweet teas and one water. The nice young waiter was very prompt getting the drinks to our table. However, when he picked up one of the teas, all of the drinks tipped forward and all poured onto Don and the table. We were sitting at a booth and most of the liquid went into the seat, so we are both sitting in the wet seat as the young man, as you, is totally mortified. Wait staff came over to help him, extra napkins were brought over, and the manager came over to help make it better. The only thing the manager said was, "I am sorry. We have just had the floors refinished--see how shiny they are and how good they look. I guess they are a little slick." The floors had nothing to do with the spilling of the drinks. The manager must have skipped the training on how to help tea-drenched customers. All this time Don is sitting in tea-soaked pants and underwear, socks and shoes. We were moved to another table, and the liquid continued to drip off Don. We dined and drove home. Almost two hours later, he was still wet. We never said an unkind word to the waiter who was so, so sorry. However, we did expect the manager to ask about us and if Don needed anything--like dry clothes or a towel, or something. We have not been back. I would not want to risk messing up their " new shiny floors."
Toggle Commented Jul 1, 2012 on The Story of the Big Spill at Sparkwood & 21
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Jul 1, 2012