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Rachel Happe
Co-Founder of The Community Roundtable, a peer network for social media, community and social business professionals
Interests: sailing, art, business strategy, product marketing, product management, cooking, hiking, kayaking, graphic design, communities, organizational behavior, professionally: social media, internet applications, online business dynamics, cooking...not in that order
Recent Activity
It’s an exciting time to be in the community field. In the past couple of years, communities have gained the executive spotlight. It’s currently shining pretty brightly. But the spotlight brings its own challenges and pressures. There are more vendors,... Continue reading
Posted May 20, 2016 at The Social Organization
It’s that time of year. Time to reflect about what has happened in the past year and where things are headed next. It's an exciting time for TheCR team - as we end the year we are welcoming two new... Continue reading
Posted Dec 16, 2015 at The Social Organization
Yesterday our team at The Community Roundtable watched Simon Sinak's TED talk Start with Why and it made us all pause. When we first started the company, we seemed to talk about why we did so a lot but as... Continue reading
Posted May 22, 2015 at The Social Organization
Engagement is a hot topic. For those of you who have heard me speak, you know I think not all engagement is created equal and there is far too little focus put on the purpose behind the engagement. You can... Continue reading
Posted Mar 17, 2015 at The Social Organization
Far from being a discipline thrust on the most junior member of the marketing team, I believe community management is the future of all management. The ability to inspire and generate value from networks is what will enable organizations to... Continue reading
Posted Dec 1, 2014 at The Social Organization
Communities have been around since the beginning of time and online communities sprung up very soon after the Internet was developed. Humans have a visceral need to seek out commonality and connect around shared interests - and it is so... Continue reading
Posted Oct 2, 2014 at The Social Organization
Having a well crafted community strategy and roadmap is critical to enabling effective outcomes, but translating that strategy into your engagement approach is equally critical and often overlooked. People tend to communicate in online communities they way they do elsewhere... Continue reading
Posted Jun 24, 2014 at The Social Organization
I was fortunate to attend TEDxCamdrige last week and hear from a number of excellent speakers but the one that gave me the biggest pause for thought was Bruce Schneier, an online security expert. I have been watching with dismay... Continue reading
Posted Sep 20, 2013 at The Social Organization
A couple of years ago I turned 40. Running a mile made me feel like I was likely to have a heart attack - it was more than wheezing, it was painful. I realized that I was at a precipice.... Continue reading
Posted Sep 3, 2013 at The Social Organization
Getting to Yes is a great book about negotiating in a way that serves the interests of both parties. It is also the implicit goal of everyone who needs to collaborate with others in some way. For most of my... Continue reading
Posted Jun 5, 2013 at The Social Organization
Games are amazing vehicles for learning. Watching my almost three-year-old do puzzles is awe inspiring, not the least of which because she currently thinks of the alphabet as one giant puzzle that unlocks books, another thing she loves. That drive... Continue reading
Posted May 28, 2013 at The Social Organization
If the work world you exist in hasn't been disrupted yet, it's likely only because you haven't been paying enough attention. To start understanding some of this massive disruptions taking place, you need go no further than Mary Meeker's annual... Continue reading
Posted Mar 1, 2013 at The Social Organization
Working in the social business field has become a frustrating place - the field is littered with examples and advice that should be a distraction but instead has become the focus of the market conversation. What's worse, is that the... Continue reading
Posted Sep 14, 2012 at The Social Organization
Women are different than men. Women can do the same work as men. Women do things differently. Everyone should be treated equally. The debate circles on and on... and I don't tend to add my commentary very often because it... Continue reading
Posted Jun 22, 2012 at The Social Organization
We have much to thank Facebook for - it has led the way in training society how to communicate in networked environments and has shone the technology community how to optimize communications technology for engagement. But Facebook has a big... Continue reading
Posted Jun 4, 2012 at The Social Organization
Customer advocacy and loyalty is the holy grail for many a CRM effort. However, I think the drivers of loyalty very often misunderstood. This week I was looking at a CRM model with the customer at the center surrounded be... Continue reading
Posted Mar 13, 2012 at The Social Organization
There is a lot of discussion around creating better filters to solve our information overload and also a bit of a backlash about filters - most notably Eli Pariser's talk on Beware the Online Filter Bubble and another great perspective... Continue reading
Posted Mar 2, 2012 at The Social Organization
Hi Gianpaolo - Thanks for the comment - at one level you are definitely right but I think, in practice hierarchies have become so much more. I don't know that they carry such negative weight in all organizations but the hierarchical structure does have a rigidity that makes it hard for people to grow quickly into their own potential. I'm not sure my hypothesis is entirely accurate here - it's just something I've been mulling over in terms of how can we set up structures to encourage and support vs. 'manage' and constrain human potential.
It's a time of year where we cherish those we love... but our society's narratives around love can be pretty distorted. They involve passionate embraces, sex, physical gifts, weddings, and other fairy tales which while certainly part of it is... Continue reading
Posted Dec 13, 2011 at The Social Organization
Hi Euan - You are right - the difference to me is that the social web has made that complexity even more visible to more people and the risk is exactly that - driving us toward extremely simplistic perspectives because we are overloaded. In organizations this can really hinder decision making at worst or create a very narrow decision-making framework if we are not aware of it and work to create context & meaning out of all the information.
The 2012 predictions are starting and I will likely participate - the end of the year is always a good time to assess and evaluate where you have been and where you are going. However, these predictions can often take... Continue reading
Posted Dec 5, 2011 at The Social Organization
Last week, I presented a premise at the Enterprise 2.0 conference that because the costs of technology and human capital have flipped (relatively speaking), people are now the weakest link in organizational value chains. What that means is that those... Continue reading
Posted Nov 22, 2011 at The Social Organization
I grew up in a unique position. My father was powerful - at least within our family's community - he was the minister of a 350-year-old church in Cambridge, MA. I sat at the "right arm of power" in that... Continue reading
Posted Oct 27, 2011 at The Social Organization
Weak ties are valuable to have - they will share information with us that we may not have otherwise discovered, answer simple questions, and expose us to new things that we never knew existed - but it is still pretty... Continue reading
Posted Oct 24, 2011 at The Social Organization
I recently started running. I've started trying to run a lot over the course of my life - probably at least 10 different times. I've never gotten past 3-4 runs in the past but today I just finished my 8th... Continue reading
Posted Aug 23, 2011 at The Social Organization