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custormer questonaire . This is ment by a questnaire is simple questions that maneger askes the customers how they felt in there business via rhino4.typepad.com Continue reading

compliment letters this is when a customer rites to the business about the service or th product for example thrope park staff shouts at a cutomer and has a bad attuide the staff will get fired. i sent a comlaint letter after i got shouted at by a member of staff. Example: In school if a student wants to make a complaint about somthing in school they write a complaint letter to the headteacher. Continue reading

mystery custermer this is a business employees a mystery customersemploy mystery customers to visit their own stores to assess staff. They may also check competitors stores to compare service levels also they asses: Speed of service. The way in which the service was delivered the attitude of the sdtaff the quality of the finished result Continue reading

staff feed back is when a custormer talks about the staff if he treated well also if hes attuiide is good. for example thorpe park if the staff gives the custormer a good service and comunicate wekk with the customer the maneger might give him/her a promtion and this makes the customers come back this is called reapit business.For that reason, most organisations regularly assess staff views by issuing questionnaires, by holding meetings with the staff association or group that represents their views and/or by inviting leavers to attend an exit interview. Continue reading

custormer questonaire . This is ment by a questnaire is simple questions that maneger askes the customers how they felt in there business for example thorpe park would give the quationair report to the customer as they walk out to see how it is.Example: In restarunts they might start a general conversation with the customer, they ask the customer what they think of the resturant. Continue reading

Comment card this is meat by a busines rites a comment card that will inform the manrger about how the customer feels. Thorpe park gives their custormer comment card so if they have a good memories. also For example: debenhams asks for feedback on a wide range of topics, from store layouts or advertising For example: debenhams asks for feedback on a wide range of topics, from store layouts or advertising campaigns to its store cards and credit cards. campaigns to its store cards and credit cards. Continue reading

Volume of material sent back: this is ment by customers returning prduct back this shows that the business cant make qaulity productsand that will make the busness loose profit. for example my mum retuernd an object that was not working this made my mum angry so she rote a complaint letter. Continue reading

Time taken frm order to dilivery this is meant by how long does the divelery take if it dont come on time this makes the company look bad and that will make the custormer service.This is maent by if a business like iclend take time d iliivering the products this is bad customer service Continue reading

no of custormer contacts each month this is bad for the business because you dont want custormers to complain about you products also id custormer buys a product from you do not want tto here form them again.this is a bad custormer service you will need less customer contacts for examlpe if argos has more custormer service this it make a bad custormer service. Continue reading

no. of damage due to faulty goods returned this makes the business look bad beacuase i bought a mp3 player form currys it broke and the i had to compian to them and that made me not by anything again Continue reading

no. of complaints about your employees this means that foor example sainsbury has a lot of complaints becuase the rude staff has talked about you behind your back the custormes will complian to the maneger they would sack the custormer for example theres a lot of complains in co-op that there staff talking about a custormer behind ther back . This is bad and that will make the maneger get sacked Continue reading