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Rlemieux134
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Chuck, Your article is spot on. The key here is executive level sponsorship, funding and support. We have been successful getting the right sponsorship at a couple of key accounts using a model based on Kotter’s 8 step change model. We built a webinar and white paper around it at http://www.itsmsolutions.com/ITIL_Training_assessment.asp Keep the articles coming. Rick Lemieux Managing Partner www.itsmsolutions.com
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Jan 9, 2012