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Rodrigo Flores
Managing Director @ Accenture Cloud Platform. Cisco Cloud Computing person. Founder of newScale
Interests: Things that make you go hmmm?
Recent Activity
Rodrigo Flores added a favorite at The Enstratius Blog
Jul 17, 2011
Rodrigo Flores is now following The Typepad Team
Mar 15, 2010
Good summary of Fusion of 09 by Brian. Thanks Most Discussed Topics: I didn’t hear as much interest in more basic processes and functions (such as problem and incident management). The people seemed most interested in the service catalog, service level management, and the CMDB/CMS. So lot of interest in these more-advanced service management topics also points to an overall... Continue reading
Posted Sep 28, 2009 at Cloud and Service Catalog Blog
Nice article from James Urquhart and a nice shout to newScale there!, a federal government initiative out of the General Services Administration, demonstrates several concepts that have been the dream of many private enterprise IT departments for some time, but have been successfully executed by very few. I blogged this last week, but I thought it was worth adding... Continue reading
Posted Sep 24, 2009 at Cloud and Service Catalog Blog
Today we are announcing an important relationship with Eucalyptus to deliver a complete solution for people building cloud environments. Eucalyptus turns data center resources such as machines, networks, and storage systems into a “cloud” that is controlled and customized by local IT. We are doing this because many of our customers are curious about cloud but cannot use the existing... Continue reading
Posted Sep 23, 2009 at Cloud and Service Catalog Blog
Today we are announcing a new, super easy program for customers or ITSM consulting firms working on customer's service catalog development. It's a hosted, cloud-based edition of our catalog documentation and publishing tool, PortfolioCenter. The first questions in any Service Catalog initiative are typically ‘How do I define my services?’ and ‘How can we effectively communicate and market what IT... Continue reading
Posted Sep 21, 2009 at Cloud and Service Catalog Blog
Pretty interesting. If the service catalog is a menu, what can we learn from menu engineers? I had no idea people like this excited, but it makes total sense. The article is oriented around pricing to maximize revenue, but I read it as a way to maximize perceived value. As a way to communicate value, and as a way to... Continue reading
Posted Sep 14, 2009 at Cloud and Service Catalog Blog
Marketing IT: Sell Services Internally, Win Respect is a neat article. Lots of good thoughts for service catalog practitioners. Often, technical IT staff looks down on marketing - it's the equivalent of going to the dark side. It's not. It's about understanding the value your customers need from you, communicating and delivering it. Excerpt: For many IT professionals, the idea... Continue reading
Posted Sep 9, 2009 at Cloud and Service Catalog Blog
Got lost. got no time to learn it.
Toggle Commented Jul 29, 2009 on Tell us why you are switching back at Switching Back
1 reply
This people and technology argument is getting old. Of course, you need both. Humans are tool beings since we climbed down from the trees and picked up rocks to hunt. Do you think Ug argued with Og about the hunting process being all about skills and that rocks had nothing to do? Or did Og say, "rocks without people don't throw themselves?" Sorry, but I am a tool designer and vendor because I believe processes are intrinsically about the union of tools and human practices. To speak of one without the other is .... insufficient. It's fair to question whether rocks are better than scissors or paper for a particular process, but it's silly to question that technology is needed. And to the point, is BSM needed? I don't know, but a service catalog is certainly needed to implement ITIL. After all, it's a problem with what? An incident to what? A change to what? Answer: A service. - Rodrigo Flores, CTO, newScale