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Rud3 Boi 786
Cowley
Interests: boxing djing making music
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they cycle below is used by most of the suceesfull...
they cycle below is used by most of the suceesfull business today to have a consistan a reliable customer service the main features of this process is in the cycles below Continue reading
Posted Dec 3, 2010 at Rud3 Boi 786's blog
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Practical ways to measure customer service
Customer Feedback- customer feedback is when a customer gives your business a feedback or their product when they are finished with it. e.g you finish a meal and a waiter asks you if everything was fine, this is a cheap, easy and informal way of getting customer feedback. Customer questionnaire- many business want more information than would fit on a comment card so they issue questionnaires for customers to complete. Tesco's send out questionnaires to find information about their service. Customer Comment Cards- its like a questionnaire but smaller, questionnaires may be sent more widely to existing customers and previous... Continue reading
Posted Feb 3, 2010 at Rud3 Boi 786's blog
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Measuring Customer Service Sales renewals...
Measuring Customer Service Sales renewals rates:selling stuff, repeat business people. E.g Tesco,cheap prices good offers discount cards, so staff come back. No. of complaints about your employees service poor customer service.-if you have bad employess service your going to have poor reputation your customer service is poor, e.g restraunts and tesco employee being rude would increase the number of complaints they have. No. of damaged or faulty goods returned pour customer service.- you have goods and products which are always faulty and break, customers are going to be frustated with poor service/poor products e.g buying a product from tesco and... Continue reading
Posted Jan 20, 2010 at Rud3 Boi 786's blog
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