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Rusty
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I Netflixed *Tenacious D in the Pick of Destiny* and the disc was scratched, so I reported it and returned it. When I got the replacement, I checked the back and recognized the scratchings: it was the exact same disc! I wrote Netflix and told them about it and they gave me a "bonus" disc (a button at the top of my queue that I click when I want them to send one in addition to the ones I'm paying for).