Why is it always imortant to improve or modify your product or service? It is important for traditionals originals to improve our products so we can stop our gloves or gel candles getting boring or out of fashion. We can do this by changing colours of gel candles, gloves or make new designs for gel candles. Also We have to stop the product lifecycle falling. This means stopping sales falling. We need to make the product more attractive-increasing customers. We can do this by adding things to our product or showing people what sorts of deals we've got on. We... Continue reading

Sales renewal rates - means when people use your business once and then after that they keep returning this means that your business is successful. If people do not return this means that your business is not successful because customers are not returning to your business. A real life example is when someone visits a shop and they are impressed with it, they may keep returning. No. complaints - Good customer service is when you do not receive complaints about your business, so if you are receiving complaints you are not helping your customer that much. A real life example... Continue reading

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