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Dr Sutton, I would like you to comment - has the USA allowed United to grow to such an oligopolistic scale, that travelers are essentially unable to ‘vote with their wallet’ and choose another airline? If so, what do you suggest should be done differently in evaluating airline mergers? And if airline oligopolies lend themselves to horrible and unaccountable customer service, what about TBTF banks? Thank you.
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Aug 15, 2012