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Good point, Paul. As an interested observer, I am bemused by the amount of analyis-paralysis that seem to be going on in this space, especially around the naming. As these debates continue endlessly, most companies are still struggling to come to terms with the changed world of the empowered customer. The time is right for the do-ers to step up to the plate and start providing true value to them. Thanks for the timely call to action Satya
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Aug 13, 2010