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Mar 15, 2010
Good luck with your new ventures Richard! Fortune favours the brave, as they say.
Cold feet: my difficult year
This is awkward, embarrassing even. I'm often asked by students and graduates to be a referee and frequently find myself giving careers advice. Yet I'd not recommend anyone follow my path. My decision of a year ago to leave a big course in a big university for a small course in a small universit...
I was thinking about the implications of this just the other day. Is it right to sign up clients that clearly are focused on social media sales, short-term investments and an unwillingness to change the way they work towards building trust over time?
Tricky question - or perhaps not depending on your goals!
Brands, relationships and social capital
Today's Observer column by John Naughton contrasts the impatience of the market for immediate returns with the need for a long-term approach to social media engagement. He quotes blogger Michael Foley saying: "There are a lot of big brands dedicating resources to social media lately, because i...
Funnily enough, I was considering a similar post on Friday night travelling. Travelling from Peterborough to York 1st class - unclean table and dairystix galore.
Similarly I experimented with commuting via NEEC to work instead of the cheaper First Capital service. It more expensive I thought but better seating/tables and free wifi. Unfortunately my suspicions were confirmed. *Finding* a seat was difficult most mornings and wifi was all but non-existent.
Something must be done.
National Express East Coast: Lions led by donkeys
I don’t want my blog to turn into a regular rant against abysmal customer service, but when you have the 21st century equivalent of a publishing press and you’re regularly subjected to deliberate bad service it’s hard not to vent your frustrations. So here goes. The management of National Expr...
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