Hey Mia, always great to hear from you. You are right about the training. I agree completely. Forgive me as I was unclear. Yes training is mandatory, intervention skills and techniques can be learned, and the models of intervention can be shared and each have week long trainings. I meant, compassion and empathy can not not be taught, those are within. The kind, firm deep and non judgmental, insight into the despair of addiction and the ability to ignite a small light of hope within every addict, can not be taught. I always appreciate your thoughts my friend and I am grateful for your support. I hope to see your face around soon, Kw