So your product or service becomes well known- doing this for our traditional originals because as a small company we was trying to get out there. And so we get out there. Increases sales renewal rates- This was good and the way we had to do it in our buisiness traditional had to be selective so we get more customers. Catering to customer needs-therefore building up a good reputation- So we get more recomendation. So the customer stays interested in the company- Our products had to fit in the customers needs. The way we handled our customers whad to be... Continue reading

1. Hand warmers didn't work when i got home. The business can offer the customer and exchange or refund only if they have the receipt and if the product is in its original state. 2. The glass around my gel candle smashed when it got too hot... The business can offer the customer with an exchange only, as the product is no use to the business or anyone else.. 3. I bought the wrong size gloves... The business can only offer an exchange for a pair of gloves that are the right size. 4. I've changed my mind about the... Continue reading

Business definitionzzz informal feedback-General talk to a customer to see what they think of a product. Questionarre-To review product to see what people want. comment card-A customer writes their comments. Mystery customers-Random people checking your business. Staff feedback-Staff feedback is stoopid Continue reading

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No. of complaints about your employees- This shows... No. of complaints about your employees- This shows how poorly our employees work with the customers that the customer feels they need to complain about the incident. This would be if the person taking the orders at Burger king were being rude to the customer and the customer decided to complain. Continue reading No. of damaged or faulty goods returned-If you get a high level of goods returned this is poor customer service. For example Toyota sold faulty cars which needed to be returned due to a problem with the acceleration pedal,... Continue reading

No. of queries or complaints about your products... No. of queries or complaints about your products or services – This shows how unhappy our customers are with our attitude while we are selling gloves and hand warmers. For example if Burger king kept on giving Continue reading

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