Time taken from order to delivery : This means the time taken to recieve the product you ordered at the shop for the business to deliver. Continue reading

Volume of marketing material sent out and responses generated : This is how your business is advertising and promoting your business. Continue reading

No. of contacts with a customer each month : If a product or service that your business offers has no contact with a customer each month, that is because the customer is happy with what they are getting from you. On the other hand if they were to keep coming back and getting in contact that is because the service or product is poor. Continue reading

Average order-fulfilment times- This measures how long it will take for you to receive your order on the internet Continue reading

No. of damaged or faulty goods returned : This is when a customer returns goods purchased from your business because they were faulty before purchase and not by customers fault. Continue reading

No. of complaints about your employees : This is when a customer is not happy with the service they recieved from an employee. Keeping a record of complaints on your employees can help to manage how well they are working or if they are worth keeping on as an employee in your business. Continue reading

No. of queries or complaints about your products or services : If a number of queries or complaints are high, this can be shown in surveys. This helps to show the balance of customer satisfactory towards the product, if it is good or bad, this will help. Continue reading

Sales renewal rates : This is basically when you have a customer or client who is happy with the service/product you had firstly provided them with and they come back to you to, 'renew' as in once there cycle has ended to suscribe back to you to carry on and begin another cycle. Continue reading