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Lehigh Valley PA
Marketing/organizational advisor dedicated to helping nonprofits and forprofits enhance employee-customer care.
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Wall St. invest in employees? Are you kidding?! Employee engagement means little when corporate stock rates go up after a layoff.
Sadly, what's good for Wall St. isn't good for Main St. and Joe/Jane employee -- despite the fact that employee engagement has been shown to increase productivity and the bottom line.
Commented Feb 17, 2016 on Employee Engagement: Going, Going ... at Zane Safrit
Employee Engagement: Going, Going ...
American corporations borrowed more in the years following the Financial Crisis than ever before. Debt was dirt-cheap even for the riskiest borrowers, and they went out and sold bonds and borrowed from banks, and blew the proceeds on funding operating losses, buy each other out in a record-break...
Great post about the importance of asking employees for input BEFORE seeking outside help. It brings to mind one of my favorite quotes from Andrew Filipowski:"The insiders of an organization understand the stupidity of its traditions better than outsiders."
Commented Jul 6, 2015 on Need Expert 1-to-1 Advice for Your Employee Survey? at Zane Safrit
Need Expert 1-to-1 Advice for Your Employee Survey?
This tweet inspired this post. First, I only know Richard Lambert from his tweets and his LinkedIn group. I imagine if we met, had coffee, I'd find his company enjoyable, pleasant. Over the years, if we met regularly, I'd consider him a friend. From what I've read, seeing he's consistent and ...
Interesting post, Zane. Engagement is a two-way proposition: employees are responsible for their own engagement--being ready, willing and able to do their best at work--and employers are responsible for creating an engaging workplace that encourages employees to do their best at work. What continues to puzzle me (besides the chicken vs. egg debate) is, given the dismal stats you cited and the many benefits/returns enjoyed by organizations that invest in engaging their employees, why are so many employers still clueless about their role in engagement???
Commented Jan 29, 2015 on Chicken or Egg? Employee Disengagement or an Unidentifiable Strategy? at Zane Safrit
Chicken or Egg? Employee Disengagement or an Unidentifiable Strategy?
Yeah, that first one stumps me every time. Chicken or egg, which came first. Today I'm thinking the egg. No egg, no chicken. On the other hand, who laid the egg? Yeah ... it's tricky. Another tricky question is which came first: employee disengagement or a strategy no one can identify. There's s...
Thanks for including me in this Blog Hop, Yvonne! I look forward to reading Toby's and Amy's posts next.
Commented Jul 28, 2014 on #BecauseIAmWhoIAm Why I Write at Lipsticking - Where Yvonne DiVita Writes About Books and Life
#BecauseIAmWhoIAm Why I Write
Tom, me, and Caroline at the first BlogPaws by Yvonne DiVita #BecauseIAmWhoIAm Robbi Hess, the blog manager here at Lipsticking, tagged me in a blog hop last week. Robbi writes several blogs but her most recent is a favorite of mine, All Words Matter. I'm mad I didn't start it first! (not ...
I like the last title, Zane, although it's more appropriate as a leadership mantra than a mere blog post title.
Commented Jul 29, 2013 on Engaged, Happy Employees Need to be Trained at Zane Safrit
Engaged, Happy Employees Need to be Trained
If we want engaged and well-managed employees, why aren’t we more proactive about it? Why are we competitive and conniving and then wonder why we haven’t sufficiently developed talent in our organizations? via Engaged, Happy Employees Need to Be Trained There's the great disconnect that creat...
My Blog Has Moved!
The Quality Service Marketing blog has a new look in a new home (located at http://www.qualityservicemarketing.com/blog/) where you'll find exciting new content + archived posts on how to create an engaged workplace and stronger brand. Come on over to QSM's... Continue reading
Posted Jan 8, 2013 at Quality Service Marketing
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An Updated Holiday Classic
Posted Dec 18, 2012 at Quality Service Marketing
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"Share of Mind, Share of Heart" Book News
Posted Dec 17, 2012 at Quality Service Marketing
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Recommended Nonprofit Books For Gift Giving
Posted Dec 11, 2012 at Quality Service Marketing
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Pocket Guide to Nonprofit Board Effectiveness
Posted Dec 4, 2012 at Quality Service Marketing
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You're in Trouble If Your Employees Can't Answer These Questions
Posted Nov 27, 2012 at Quality Service Marketing
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@Lenny, how awful! I've worked for a few toxic bosses earlier in my career who were more people-oriented - seriously - yet didn't know how to effectively communicate with and manage employees.
@Chris, good reminder that business professionals also need to be wary of working with such clients.
Commented Nov 21, 2012 on Be Thankful If You Don't See These Less-Than-Inspiring Posters at Work at Quality Service Marketing
Be Thankful If You Don't See These Less-Than-Inspiring Posters at Work
The source of the following irreverent, satirical sayings comes from Despair, Inc: “Just because you’re necessary doesn’t mean you’re important.” “Sometimes the best solution to morale problems is just to fire all of the unhappy people.” “The best leaders inspire by example. When that's not a...
Be Thankful If You Don't See These Less-Than-Inspiring Posters at Work
Posted Nov 20, 2012 at Quality Service Marketing
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Employee Turnover Revisited
Posted Nov 13, 2012 at Quality Service Marketing
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What They're Saying About "Share of Mind, Share of Heart"
Posted Nov 6, 2012 at Quality Service Marketing
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Confessions of a Reluctant Business Author
Posted Oct 23, 2012 at Quality Service Marketing
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Yvonne, I'm truly grateful for all you, Tom & WME have done to support my efforts in this endeavor. I appreciate our partnership and the friendship it has become.
Commented Oct 16, 2012 on Celebrating a Special Book Anniversary at Quality Service Marketing
Celebrating a Special Book Anniversary
Five years ago this week marks the official release of my first book, Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care. In honor of this 5th Anniversary, I’m offering a special book discount. (See details at the end of this post.) My book and this blog are based on t...
Celebrating a Special Book Anniversary
Posted Oct 16, 2012 at Quality Service Marketing
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Thanks for your insightful comment, Liesel. Situations where personal agendas (of staff and/or volunteers) trump the mission can be extremely damaging - leading to internal rifts and disengagement.
Commented Oct 12, 2012 on What is Volunteer Engagement? at Quality Service Marketing
What is Volunteer Engagement?
Ask most people to explain volunteer engagement and they’ll tell you they know it when they see it, yet find it difficult to articulate. They can describe it in general terms as a process that includes recruiting and matching volunteer interests with a nonprofit’s needs, then recognizing and re...
Why We Still Need to Get Together for Work
Posted Oct 9, 2012 at Quality Service Marketing
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What is Volunteer Engagement?
Posted Oct 2, 2012 at Quality Service Marketing
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The Assimilation Approach to Employee Onboarding
Not all organizations offer a formal orientation or onboarding program for new employees. Even so, they shouldn't leave the process to chance. Corporate without class by David Zinger "The new guy down the hall needs to learn how we do... Continue reading
Posted Sep 25, 2012 at Quality Service Marketing
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Glad you found this helpful, Debra. Good luck with your client survey!
Commented Sep 19, 2012 on Can You Achieve 100% Employee Engagement? at Quality Service Marketing
Can You Achieve 100% Employee Engagement?
One of the best descriptions between employees who are engaged and those who are not comes from BlessingWhite: " ... engaged employees stay for what they give (they like their work) [whereas] disengaged employees stay for what they get (favorable job conditions, growth opportunities, job securi...
Can You Achieve 100% Employee Engagement?
Posted Sep 18, 2012 at Quality Service Marketing
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There's No "l" in Engagement ... or is There?
I’m not talking about “I” as in “individual” - people are responsible for their own engagement. I’m talking about “I” as in “inertia.” You can’t have an engaged workplace in the presence of management inertia. Engagement is a two-way proposition... Continue reading
Posted Sep 11, 2012 at Quality Service Marketing
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