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Vinfolio has been a downhill experience over the past few months. Their customer service folks don't pick up the phone often and I have been given a lot of B.S. I've asked for call backs regarding orders and never hear from them. UPS has called me on a few occasions to get them to open their doors at their warehouse because no one is available to bring in the wine being delivered. I actually had to leave work once to meet UPS at their warehouse to pick up my wine which was supposed to go to the warehouse. They have switched some wine from other sources other than the wine I deposited in my account which I bought at the vineyard. I know because it has stickers from other vendors. They now deliver their wine in open pick-up trucks (unmarked). I've pulled out. 180 degree turn for the worse. I really suggest that people be careful storing their wine there under the new management. They are closing doors in SF on July 31 or thereabouts according to their customer service and all the wine goes to their smaller Napa warehouse. If it's hard to schedule wine pick ups now, good luck after July 31.
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Jun 25, 2010