And foolinshly, and mainly because Telstra were so incredibly rude to me when I went to buy a new mobile phone in October 2018, I switched my mobile to Optus... but my phone could not send MMS for some reason... and so began my 6 month saga of trying to communicate with Optus and their "tech support" as they constantly had me doing the same tests over and over again as if I was in a bizarre episode of 'The IT Crowd'. In the end I contacted the Telecommunications Ombudsman and they called Optus, Optus called me and said they would fix my MMS issue immediately. The next day it was fixed.. for about two weeks. Then an Optus Tech contacted me (apparently THIS was the immediate fix promised by the Optus rep). He wanted me to do all the same tests at my end I had done dozens of times over the past 6 months. I explained my MMS had been working without me doing anything so it was clearly an issue at their end. The Optus rep called me again. Told me that if I refused to co-operate with their testing then there was nothing they could do to help me. I explained that my MMS had worked for two weeks after last we spoke and she said it was nothing to do with Optus... just a weird coincidence... so she would release me from my contract and refund my handset fees as long as I returned the phone in good condition. A week later I got a post paid bag to return the phone to Optus in... but no paperwork outlining the agreed terms from release from the contract or anything. They just expect me to post the phone back to them... I contacted Optus via their FB page (nothing else works) and was told After two weeks of trying to contact Optus unsuccesfully I wrote to the TIO again explaining my situation was still unresolved. They wrote back this morning saying that, due to an extremely high number of complaints, they could not even assign me a case officer for at least seven weeks! And so it goes on....

Optus just emailed me. (August 10) They are giving me what I asked for as compensation (2 months free rental) but have NO INTEREST in addressing the issues that caused the problem (me not be able to communicate with them). To add salt to the wound, the email they sent comes from [email protected]

People have been reporting Midcity TV Repairs to Consumer Affairs for over ten years now and Consumer Affairs (it would appear) does nothing. I guess their message may be "Rip off your customers if you want, we won't interfere." I'm afraid we are at a loss. All we can do is spread the word about this company and encourage customers to go elsewhere.

When you have designers with stunning portfolios like this https://www.fiverr.com/design_line36/design-an-eye-catching-logo-with-free-revisions?context=adv.cat_3.subcat_49&context_type=rating&pos=3&funnel=b3d3df9c-749e-43da-872d-008ff6f56e54 offering to design THAT type of logo for $5... and you end up with the rubbish we were sold.. of course you would be disappointed! They gave quality examples and delivered rubbish, regardless of the price they charge.

LOL - On their new website they offer free quotes!! In the FAQ it says "Do I need to bring my TV to you?" Only if you require a free quote, otherwise, we can offer free pickup and delivery within the metro area of Melbourne and surrounding suburbs (service fee applies). A FREE pick up service where a SERVICE FEE applies???!!!

I recommend that you contact Consumer Affairs, draw their attention to this blog and point out they have been doing business in this way of at least the last 6 years. They must be shut down.