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Tim Platt
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Simon, I hope you read this comment, because unfortunately I believe you have come to the wrong conclusion on cause and effect. Why do so many dealers focus on sales quantity, rather than quality? Who drives that focus? The dealer, or the car manufacturer. In this case Fiat. I would humbly suggest that it's the focus and business practices of the manufacturer that creates this environment. I have run a car dealership in the UK for nearly 25 years and we give excellent customer service despite the behaviour of the manufacturers we represent, not because of them. Car manufacturers need to start treating their dealer networks with genuine respect. That way, I genuinely believe, this sort of situation would be very unusual.
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Aug 23, 2012