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Thanks four sharon. I studied anough english in hi-school and think I got a gud handle on it.
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I agree, I see lots of failure in this story. United failed to provide the best possible service and to care enough for their customers to do the right thing. From what I read, I also see failure on the parents behalf. They should have given the daughter a cell phone and coached her better on travel by herself. Despite all the systems that United should have had in place, the parents should have been in direct communications with a 10 year old flying by herself.
I agree with the perspective that we are so focused on becoming a knowledge skilled country that we are losing track of the basic craftsman skills. Our schools need to get back to teaching these skills with honor and respect alongside the other respectable knowledge based skills. Thanks for sharing Jon
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May 15, 2011