"Just don't belittle the amount of extra work it makes for us. That's all." I don't mean to belittle you, at all, but the baristas here in Chicago don't seem to be having any problems with this, and seemed enthusiastic about introducing us to the new size. Which, by the way, some of us love to buy, because it's exactly the right amount of iced coffee for us. Two ventis were too much and one wasn't enough, so it's great having an option that falls somewhere in between. Sorry if you're having a rough day, but this is the first that I'm hearing of this problem as a customer, and I have been known to lend a sympathetic ear.