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I have called on 13th December to Lebara company to begin a 20 pounds monthly payment plan. At the beginning of phone call Lebara company claims every conversation is recorded. I said very clearly in the phone I wanted 20 pounds , I repeated this requirement twice to make sure the total amount would be 20 and got the positive answer from their operator, then I provided them my debit card and security number. But later on 15th December Lebara has charged me of 30 pounds. I phoned them again to ask an explanation and refund/change, they ignored me at the beginning; I kept calling and finally they answered, the operator told me there was no phone record of my calling(!), no evidence, nothing can prove that I said 20 pounds. I have filed several complaints to their website many days ago, haven't received anything. I recognized they are completely fraud. In addition, they also used my card details charging me an extra unnamed fee of 22.07 pounds. They didn't give explanation about what it is about, and didn't send me any bill/receipt according to this charge. They charge whatever they want since they got my card details.
Toggle Commented Dec 16, 2011 on Lebara review at The UK Mobile Report
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Dec 16, 2011