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Paul Coetser commented on this post on LinkedIn. I have copied and pasted them here. “Let me share some insights from the trenches. 1 - Integration - SAP need to focus on S4 and SF integration. In particular the integration of Business Partner (BP). Increasingly the centre of the universe and crucial to get right along with Enterprise Structure. There are a lot of issues with who spawns what and when. There is no clear direction and some solid guidance from SAP would ameriorate much angst on projects. 2 - Contingent Labour - I am getting a huge jump in queries from clients about more and more functionality for remote and/or non-staff labour. 3 - Rules Engine. This one straight from those clients running the HR systems for the last 15-40 years. They want a way to reliably port the myriad of labour, entitlement, union etc rules, rights and so forth to the new platform. 4: SAP Plan to let go of EC and EC Payroll. Clients want to know the sunset plan for the old 640 systems that still beaver away in the back-end. 5 - Project Quality. The documentation (Config workbooks) are roundly criticized by every client implementation I am on. Could certainly do with a quality uplift. 6: Processes - Lack of standard processes that drop natively into SAP Solution Manager. Direct linkage to SolMan would be welcomed. 7: Implementation Model - the 14 week take it or leave approach has been a fail for around 95% of my clients. Even with careful Programme management the model is simply not flexible enough to cater for a quality deployment. SAP could tweak this in my view and deliver fantastic outcomes at no additional cost. 8: Solution Manager Integration - direct integration and process performance management would be awesome and is something many clients ask for. If you feel these points are of value, please pass them to your SF colleagues. Cheers Paul“
Matthew, thanks - I had mentioned in this post about reopening economy
Matt, thanks - if you read SAP Nation 3.0, I point out a number of areas where SAP can do better. Much better. What I was trying to point out is many of my colleagues in the analyst/media world think it is ok to speculate about SAP or even point out weaknesses which are factual, but hesitate to do the same about the competition. The comment about "land of the blind" comes from the fact that when I wrote volume 1 of SAP Nation in 2014 SAP was on the ropes. In 5 years they have delivered/acquired more functionality than the others, has 50% more customers than it did in 2014. So it is relative to the others.
Bala, but we are far from becoming monopolized. In the US, Amazon only has 5% of the total retail/grocery market (much more of the ecommerce, but we still do a lot of b&m shopping).Much less globally. Of total advertising spend, Google, FB still have less than 25% - because TV, print, billboard ads have not died.
Carlos, I have given Christian more ink than Jen in my books and blogs. Honestly I am excited about both of them bringing a very different set of skills. Also I am not sure about disarray. SAP has a much broader set of new products - s/4, c/4, sac, ibp, ain, qualtics and more - than anyone of its competition. To me, a lot of the tough investment has been started. The challenge is to integrate and position it better than it has.
Toggle Commented Oct 31, 2019 on Gradually, then suddenly at deal architect
Markian, thanks. Have not decided on my next book - but am getting requests to write one on SaaS and PaaS trends. Obviously Salesforce, Workday, Google, Amazon, Microsoft would all be featured if I do write.
Bala, I have been working with an ex CIO and ex Gartner TCO analyst on a tool codenamed "Sidekick". Looking at some early betas around SAP migrations. Stayed tuned.
Floyd, thanks but you know I like to look ahead. The next wave of apps are going to be in vertical operational areas and many geographies beyond the bigger Western countries. The competition will change as more customers are moving back to custom developed and even building industry solutions for sale. Also there will be more regional players and others on Google, AWS and Azure platforms. Got to factor all that in my decision.
Toggle Commented Sep 4, 2019 on Time for Oracle Nation? at deal architect
Thanks, Jayshree. Many comments on Facebook and LinkedIn which prefer a focus on Salesforce or the broader cloud market. I am going to poll a bunch of customers as well over next few weeks before I make up my mind.
Toggle Commented Aug 20, 2019 on Time for Oracle Nation? at deal architect
Dan, I get that. I am just not sure all those vertical apps are in "the cloud". Which is why 1,100 in the cloud sounds way too high. After 20 years of acquisitions and Fusion investment it could (should?) be there but I cannot find Oracle customers who say they have retail merchandising or utility billing or insurance claims or manufacturing shop floor in the cloud. Also, in years of going to Oracle events I have asked for demos of vertical apps and have not seen much. 1100 in last-gen, client/server modules after all the acquisitions I can believe. So many re-architected for the cloud? Would like to see more proof of that.
Rick, if indeed they have 1,100 modules, $ 2 m a customer is not that impressive
Rarely have I seen execs make such bold projections on revenue, product, market cap growth. That's a sign of confidence. Of course, they dont like analysts to remind them of what they promised :)
Toggle Commented Apr 16, 2019 on Drama in enterprise computing at deal architect
Thanks to Brian for the kind words. I had summarized his thoughts in a review I posted on Amazon on his book earlier in week "Brian Sommer and I go back a long way and we have consulted with clients on several projects he describes in the book. We are both worried that today's "digital' project is becoming the "re-enginering" project of the 90s. It starts off with the right goals, then many companies just implement off the shelf solutions justifying them or being told by their consultants they embody "best practices in a box". End result in 90s was massively expensive ERP and CRM projects and failures. Companies risk making the same mistake again with similarly poor results. This is where I like Brian's 4 step framework - spend plenty of time looking for digital opportunities (not just move your back office to the cloud) and build your own jigsaw of solutions given the plethora of cloud apps, automation technology, developer platforms and other tools available today. I also like his emphasis about thinking about in terms of a circle. Rinse, repeat - don't view it as a project which is one and done. Finally, he has a slew of exercises you can use to encourage lots of back and forth with colleagues. Its important you scream and debate. Opportunities like this come only every couple of decades - you want to do far better than most companies did with the "re-engineering" wave in the 90s"
Thanks for the update, Louis! Nice of you to recognize her again
Clive, actually there is a impressive range of next-gen enterprise apps being developed - in my new book I cover a new wave of SV funded companies. China has a vibrant AI startup community. Germany has an IoT/Industrie 4.0 community. Indian outsourcers have unique industry capabilities and are increasingly investing in software solutions. . SAP is encouraging new apps around its cloud platform. Too early to declare victory but I have never seen so many new application players from so many diverse markets.
Barb, thanks, I will pass along your feedback to the designers. Having said that on LI majority liked the top one.
Markian, not sure how you come up with 2010 or 11? They have analytics, BI acquisitions that go way before. Also SAP has supported countless databases with R/3 since the 90s. So if it is a pure ' patents" vs "patents" yes, prior art may come into play, but if the court considers domain knowledge and IP not sure. In any case, this is a bit of idle speculation - you may have access to but I am not privy to the binders and binders of documents both sides have access to.
Toggle Commented Nov 11, 2018 on The Long Game at deal architect
You can find all kids of excuses including human nature for the overruns But ERP projects are not much different than roofs. They also involve customer fickle tastes, worker issues, and no single house/roof combination is the same.And look how that industry has evolved.
Toggle Commented Sep 17, 2018 on Implementation Groundhog Day at deal architect
Bonnie, I call it the Alt-Job economy We should read data from the Bureau of Labor statistics It's dry but has great insights on our remarkable labor economy
Toggle Commented Aug 16, 2018 on The Clover-Leaf Talent Economy at deal architect
Chris, that could be but in my consulting, I am seeing too many solution mismatches and SI's polluting economics etc as I describe in the post. And let's not forget cloud solutions have been maturing for 20 years and when you look at the wide palette of industries and geographies, cloud has only penetrated about 20% - mostly in accounting, hr and crm. Lots of unexplored white space. As I wrote here we are entering phase 2 of cloud apps - and I see at least 5 scenarios on who will lead
In software the new car smell is the 'you are in the cloud'' pitch. It's overused. Someday soon every car will have blind spot sensors, automatic braking, multiple cameras etc. They will be significantly safer than todays but not cost another $15 to 20k for the safety. That's the kind of leap in features which prompts user to adopt new versions
Norm you sound like someone at a dealership who has managed to attract a prospect in. They have a 10 year old car and would love to get a new one. But they look at the price after options, extended warranty, financing, additional insurance etc etc and go I better look at the numbers again. When they do they find their car is paid off, the mpg is not that bad, the insurance is affordable. So they go - what am I really getting with the new car. Couple more features, the new car smell but not much more. If there were significantly more features or savings it would be different.
Peter, thanks for the comment. I think Bruce is making the case younger CIOs and analysts have forgotten (or never learned) the ICT world was always complex and has become much more so. We keep trying glib solutions.
Toggle Commented Jul 18, 2018 on Tech marathoners: Bruce Rogow at deal architect
They are not hiding fact that they only have 15 offices - Oracle has many more. Customers have deployed wider and presumably have their own primary support for those countries.