Hi Marcia, We're working on it! We hope to make an announcement soon. Please keep checking back over the next week or so.

Hi Nelima, All expiring and expired library cards between January 1 and May 31, 2020 have been extended until the end of June so that you can continue to enjoy uninterrupted access to all digital resources.

These are great recommendations! High fives! (From a safe distance, obv.)

Hi Maite, I can think of a couple of reasons - one might be if Lynda.com is too busy at any given time. In that case, you would just wait a little while and then try again (please let us know if that's it!) Another reason could be if there's something that needs to be fixed in your library account (in that case, you might have trouble accessing other services as well). If you suspect it might be your account, please email answerline@tpl.ca with your library card number and a description of the problem - they should be able to help.

Indeed we are. We're hoping to make an announcement soon - keep watching tpl.ca and our social media channels for more info over the next week or so.

More instructions: if you're trying to read a book that you've already borrowed, you'll want to select the "Go to loans" button next to the book, and then "Read now in browser".

Not at the moment, but we're working on it - stay tuned.

Hi Laurel, In OverDrive, when you click "Borrow", it should then show you an option to "Read now in browser" (for ebooks) or "Listen now in browser" (for audiobooks). Either of those should work pretty well on your laptop. If that doesn't work, you can contact our Answerline service via email at answerline@tpl.ca for more tech support. I hope we can get you up and reading soon!

Hi Meg, I'm passing your request on to the relevant department. Thanks!

Update: yes, you can now access Ancestry from home: https://torontopubliclibrary.typepad.com/local-history-genealogy/2020/03/ancestry-library-edition-now-available-from-home.html

Thank you, Lorraine! That's a timely question. Please stay tuned to our blogs for an announcement within the next day or so! :)

Hi John, Thanks for this comment! We do still use Libby - very much so! I forgot to include it because I think of it as part of OverDrive. But you're right - it would be helpful to mention it. I'll update that section with a link to download the Libby app. Thanks again!

Hi Melany, Sorry, but at this point we're not equipped to sign people up for library cards online. You can still access the podcasts, video events and Dial-a-Story service without a card; and you can check out free public domain ebook resources, like https://standardebooks.org/ebooks/ and https://openlibrary.org.

To correct myself - they've just put the collection up on their main page, too. If you're logged in, it's the first collection of movies on the page, under the caption "Credit-free viewing". (The link I gave you should work too, though.)

Hi JB, Thanks for the heads-up - I've just added a link to the collection to that section. (People will have to log in via that page - let me know if it's giving you any trouble). To save you some scrolling, here's the link: https://www.kanopy.com/category/48060

Hi Tania, It sounds like your account might be blocked, if you have a lot of items that were overdue before the libraries closed (we're not charging fines now, so items you borrowed more recently wouldn't count). Would you mind emailing answerline@tpl.ca to get help? You'll need to include your library card barcode number and a description of the problem you're having. Hope this helps! Wendy

Thanks, Marie! :)

Hi Nel, We checked with the vendor, and apparently that post is based on a misinterpretation. Hoopla isn't making more plays available, but one library system was able to reallocate its budget to purchase more credits. But we have some good news: while we can't afford 25 credits per month for every cardholder in Toronto, we have just increased the number of Hoopla credits to 8 plays per card per month! With that plus Kanopy's 8 credits and its special collection of 30 unlimited items, you get 46+ plays of premium content in a month - and remember, you get unlimited plays on OverDrive video, too, plus unlimited access to Kanopy Kids.

Hi Dianne! Unfortunately, we aren't equipped to sign people up for library cards online while branches are closed. If you had a card in the past and it expired, you might be able to renew it online, if it's still in our system: https://torontopubliclibrary.typepad.com/digital-services/2019/04/new-renew-your-library-card-online.html

Hi, Harvey! You can email answerline@tpl.ca for support. I hope that helps!

Great list! (Exhalation is at the top of my To Be Read list - I read one of the stories in a magazine last year and it was excellent.)

You're right on trend! Thanks, Elsa! :)