Hi Mary, Try calling our Answerline service at 416-397-5981. They might be able to help.

Hi KJ, Yes - we've extended access to OverDrive via the digital card to December 31, 2020. Meanwhile, you can now also sign up for a library card in person at a branch (make sure you bring address I.D.!), and we're getting very close to having full-access digital registration, too.

Hi there, If you have an expired Toronto Public Library card, you might be able to renew it online: https://www.torontopubliclibrary.ca/using-the-library/help/online-card-renewal-faq.jsp We're still developing full-access online registration, and hope to make an announcement a little later this year. Regarding in-person registration, here's the space to watch for announcements about updates to library services: https://torontopubliclibrary.typepad.com/programming/our-reopening-plan.html We'll also announce changes to services at tpl.ca.

Hi Ronna, We're currently actively working on creating a full-access digital registration option - stay tuned! Meanwhile, please contact our Accessibility Services department - various contact options at https://www.tpl.ca/accessibility - for assistance.

Hi Andrea, Was this the link you used? https://www.kanopy.com/user/password If it's not working, let me know.

Hi Olivia, Here's an FAQ about online card renewal that might be helpful: https://www.torontopubliclibrary.ca/using-the-library/help/online-card-renewal-faq.jsp There's been a huge volume of help requests by email, which is why your answer is taking so long to arrive - but we've also recently reopened our telephone support lines, which might be quicker: 416-397-5981. I hope this helps!

Hi there, The library does have a program to let people borrow wi-fi hotspots (little devices that let you use wi-fi at home). But unfortunately, they're all taken for this year: https://www.torontopubliclibrary.ca/using-the-library/computer-services/wifi-hotspots/#:~:text=Toronto%20Public%20Library's%20Wi%2DFi,the%20City's%20Community%20Coordination%20Plan. We're going to have more of them in 2021 - please check back then.

(By the way - when you get the call or email that your books are ready, you still have to make an appointment to pick them up! More info here: https://torontopubliclibrary.typepad.com/programming/drop-off-curbside-pickup-service.html#PickUp

Hi Elizabeth, Do you want to order physical books to pick up from a library branch? If so, here are instructions for pickup and drop-off service: https://torontopubliclibrary.typepad.com/programming/drop-off-curbside-pickup-service.html#PickUp The first step might not be clear, though, so here are some more details. We call ordering a book "placing a hold". To do this, you need to have your library card ready. Then: 1. Go to https://www.tpl.ca 2. Search for the book you want (by title and author works best) 3. Select the blue "Place hold" button next to the book you want. 4. You might need to log in with the number on your library card and a PIN, which will be the last 4 digits of your phone number. 5. When the book is ready for you to pick up, you'll get a phone call or email - whichever you asked for when you got your library card. (Note that if it's a popular book, you might need to wait several weeks - that's why it's good to place lots of holds, so you always have something coming in.) I hope this helps! If you're running into problems, you can call our Answerline service at 416-397-5981.

Hi Courtney and Julie, We're actively working on an online registration option, but it's very complicated and will take a while to implement. In the meantime, the area code restriction is the best workaround we could come up with. There really isn't a way around it at the moment, unfortunately. But please check back - we'll announce the new online registration option as soon as it's available.

Hi Hi, Please email answerline@tpl.ca for support.

Hi Kathleeen, Please contact answerline@tpl.ca for assistance.

Hi Rajavinothiny, I admire your passionate desire to read! I'm wondering if you might be a kid who's directly impacted by this policy? What you wrote reminds me of how I felt as a kid when I wanted to get access to books from the library - at the time, kids weren't allowed into the adult section, and there were books I really wanted to read there. In this case, the problem is that we'd be violating the law if we allowed kids to sign contracts - and we can't get rid of contracts with vendors who sell us ebooks, because they're how we can make this stuff available at all. My advice (if you are, indeed, a kid) would be to do what I did and enlist a trusted adult - maybe a parent or relative? - to help you get the books you want, until such time as you're legally able to do this on your own. We do really want you to be able to read! (And if you're not a kid, my apologies - and I still admire your passion for reading.)

Hi Janice, Do you already have a library card? If so, you can log in to Libby using your library card bar code number instead of your cell phone number. If not, please contact answerline@tpl.ca for help.

Hi Gabrielle, We're not set up for curbside registration at this point - do you have your own library card you could use? If not, we're still working on an online registration option, which will allow you to place holds for curbside pickup. Keep checking tpl.ca for updates.

Hi George, Unfortunately, the Instant Digital Card doesn't give you access to online newspapers - just to the Libby collection, which includes ebooks, eaudiobooks, some videos, and some magazines. You can access a small selection of current news magazines in Libby, including Newsweek and New York magazine. The easiest way to find them is to select "Library" in the app, then scroll down the list of featured items until you hit the section called "Always Available Magazines". You can select the list to browse it, and narrow it down by subject by selecting, e.g., "News" from the list just above the magazines. And keep in mind that we're still working on a digital card that will give you full access to all of our digital collections, including newspapers - hopefully sometime this summer.

Hi Annette, Online registration's not ready yet, but I can confirm that they're actively working on it, and they've made a lot of progress. I don't have a delivery date for it yet, though (sorry!)

Hi Natalie, Yes, this can be set up on multiple devices. It will work well with your phone and your tablet; ereaders can be more difficult to set up, depending on the model (and for many ereaders, it won't work at all). If you're having trouble signing on with an ereader, you can get help by emailing answerline@tpl.ca.

Hi Princy, Yes, this card is only for people who live in Toronto and have a cell phone with a Toronto area code. However, you're in luck: Mississauga also has a great library system, and they also offer a digital library card: https://web.mississauga.ca/library/

Because the instant digital card is provided by OverDrive, it only gives access to our OverDrive collections (which include ebooks, eaudiobooks and some videos) - and not to Lynda.com. We're working on a card that will give access to all of our digital resources, including Lynda, but it could take a while. Please keep checking back!

Happy birthday!! We hope you enjoy all your new ebooks.

Hi J C M, The cell phone method is for people who didn't already have a card at the time of closure. If you already have a library card, you're golden! You can just log in to your account using the library card number (on the back of your card, under the bar code) and PIN (which is usually the last 4 digits of the phone number you used when registering for your card). If you need tech support, you can email answerline@tpl.ca.

Hi Joseph, Sorry - this was the best workaround we could come up with on short notice. We are working as fast as we can to offer a full-access digital card that will use a different method of verification, but it's really complicated for various reasons, and will take some time.

Hi Valerie, Unfortunately you need a cell phone that can receive text messages and has a Toronto area code to get a digital card. However, you might be able to renew your original library card online! Here's more information about online card renewal: https://www.torontopubliclibrary.ca/using-the-library/help/expired-cards.jsp . If you're running into trouble, please email answerline@tpl.ca for support.