Hi Roger, You can get a Toronto Public Library card for a non-resident fee of $120 per year, but unfortunately you'd have to come in to a branch in person. We have a digital card, but it's not available to nonresidents. However, I know that Woodstock has an excellent library, and if you're looking for genealogical research help, you're in luck! They have the Ancestry database for their customers: https://www.mywpl.ca/37-articles-a-research/databases I hope this helps! Wendy

Hi Leaside Reader, Thank you! Somehow I missed this question - but I couldn't have answered it better.

Glad to hear it, and thanks for posting the solution here - it might help other people who are encountering the same problem.

I've got to admit, I'm stymied - I've just followed all the steps above and I'm not running into the same problems. If creating a new account doesn't work, you can try contacting our Answerline service - (416) 397-5981, or answerline@tpl.ca. They can either offer you better tech support than I can, or put you in touch with PressReader's tech support directly. I hope this gets sorted out! Let me know how it goes.

Hi Jeff, I just heard back, and the PressReader app is working properly - it's just very counterintuitive. Because of the way we authenticate apps, TPL won't show up on the list of libraries. Instead, we have a two-step, not-very-obvious procedure for signing in: 1. On tpl.ca, navigate to PressReader (by search or via the A-Z list of databases). Select "Access Online" and sign in with your library card number and PIN (if you're not signed in already). You'll be given access to PressReader. 2. Once you're in PressReader, select the little "person" icon at the top of the screen, which leads to the Account sign-in page. You have to create an account with your name, email address and a password. If you've already created one, you can sign in with it - otherwise, select "Sign Up" to create an account. 3. Now that you're signed in with BOTH your library card/PIN and your email/password, it should work for you. You can open the PressReader app (you might have to sign in again with your email and password), and it should recognize you and allow you access. Each sign-in lasts 48 hours, so you'll have to go through the process again in a couple of days. But it should work - let me know if you run into any problems.

Hi Jeff, Not a bother at all - I'll pass your question on to the person responsible for PressReader. (For what it's worth, I just tried it and I'm able to log in and read newspapers in my browser via the TPL site on my desktop, but I'm having the same problems as you with the app.) I'll also nudge about text mode in OverDrive magazines.

(You might need to scroll down in Cantook to find the available copies, but I've just checked and they're there.)

Hi Heather, Have you tried borrowing Vi through Cantook Station, our French ebook platform? (See link in blog post, above.) It should be available there without holds. Please let me know if you run into problems.

Hi Jeff, Magazines currently available through RBDigital will be available through the Libby App (as well as the OverDrive app). In fact, they'll be merging with the existing collection of magazines on OverDrive/Libby. To find them, in the Libby app, select Library. Then, you have two choices: you can scroll down (keep scrolling...it's a long way down) until you find "Always Available Magazines". Or you can select "Preferences" > "Magazines". Next, select "See over 4,900 titles" to search or browse the whole collection (tip: if you're browsing, you might want to select "Refine" and sort by "Popularity" to see the most relevant titles.) I just checked out a few titles in Libby to see if Text reading view was available, and it seems like it is in some titles (e.g. Newsweek) and not others (e.g. the New Yorker). I'm not sure what the reason is for this - I suspect titles that have this feature might have migrated from RBDigital early, while titles that don't have been on the OverDrive platform all along. I'll try to find out and post a reply, but it could take a few days. Meanwhile, I hope you enjoy reading magazines in Libby!

Sorry, David—I forgot to mention an important step! If you've already downloaded the Libby eReader app onto your iPad, you can open it up and select "Shelf". Books you've downloaded will appear there. If you haven't downloaded the Libby app yet, you'll want to do so now.

Hi there David, Congratulations on getting started with ebooks! If you haven't already downloaded the Libby eReader app onto your iPad, you'll want to do so now. Here's a guide to help you get up and running: https://www.torontopubliclibrary.ca/content/books-video-music/downloads-ebooks/pdf/libbyapp.pdf If you run into trouble, you can also contact the library during open hours for help - here's info on how to do that: https://www.torontopubliclibrary.ca/contact/ I hope this helps!

Hi Mary, Try calling our Answerline service at 416-397-5981. They might be able to help.

Hi KJ, Yes - we've extended access to OverDrive via the digital card to December 31, 2020. Meanwhile, you can now also sign up for a library card in person at a branch (make sure you bring address I.D.!), and we're getting very close to having full-access digital registration, too.

Hi there, If you have an expired Toronto Public Library card, you might be able to renew it online: https://www.torontopubliclibrary.ca/using-the-library/help/online-card-renewal-faq.jsp We're still developing full-access online registration, and hope to make an announcement a little later this year. Regarding in-person registration, here's the space to watch for announcements about updates to library services: https://torontopubliclibrary.typepad.com/programming/our-reopening-plan.html We'll also announce changes to services at tpl.ca.

Hi Ronna, We're currently actively working on creating a full-access digital registration option - stay tuned! Meanwhile, please contact our Accessibility Services department - various contact options at https://www.tpl.ca/accessibility - for assistance.

Hi Andrea, Was this the link you used? https://www.kanopy.com/user/password If it's not working, let me know.

Hi Olivia, Here's an FAQ about online card renewal that might be helpful: https://www.torontopubliclibrary.ca/using-the-library/help/online-card-renewal-faq.jsp There's been a huge volume of help requests by email, which is why your answer is taking so long to arrive - but we've also recently reopened our telephone support lines, which might be quicker: 416-397-5981. I hope this helps!

Hi there, The library does have a program to let people borrow wi-fi hotspots (little devices that let you use wi-fi at home). But unfortunately, they're all taken for this year: https://www.torontopubliclibrary.ca/using-the-library/computer-services/wifi-hotspots/#:~:text=Toronto%20Public%20Library's%20Wi%2DFi,the%20City's%20Community%20Coordination%20Plan. We're going to have more of them in 2021 - please check back then.

(By the way - when you get the call or email that your books are ready, you still have to make an appointment to pick them up! More info here: https://torontopubliclibrary.typepad.com/programming/drop-off-curbside-pickup-service.html#PickUp

Hi Elizabeth, Do you want to order physical books to pick up from a library branch? If so, here are instructions for pickup and drop-off service: https://torontopubliclibrary.typepad.com/programming/drop-off-curbside-pickup-service.html#PickUp The first step might not be clear, though, so here are some more details. We call ordering a book "placing a hold". To do this, you need to have your library card ready. Then: 1. Go to https://www.tpl.ca 2. Search for the book you want (by title and author works best) 3. Select the blue "Place hold" button next to the book you want. 4. You might need to log in with the number on your library card and a PIN, which will be the last 4 digits of your phone number. 5. When the book is ready for you to pick up, you'll get a phone call or email - whichever you asked for when you got your library card. (Note that if it's a popular book, you might need to wait several weeks - that's why it's good to place lots of holds, so you always have something coming in.) I hope this helps! If you're running into problems, you can call our Answerline service at 416-397-5981.

Hi Courtney and Julie, We're actively working on an online registration option, but it's very complicated and will take a while to implement. In the meantime, the area code restriction is the best workaround we could come up with. There really isn't a way around it at the moment, unfortunately. But please check back - we'll announce the new online registration option as soon as it's available.