This is Joshua Westbrook's Typepad Profile.
Join Typepad and start following Joshua Westbrook's activity
Joshua Westbrook
Recent Activity
In theory we should be able to openly discuss race, but in reality it's difficult. But contrary to popular belief it's not because non-minorities don't understand race issues. It's probably the opposite. If someone is passionate about a racial issue and approaches you to discuss the topic, I doubt they want to hear your views on it. They probably want to align you to their views on it. That's not such a great customer value proposition. Besides we didn't need this issue to know that Starbucks only wants us to think one way about certain issues.
BREAKING NEWS: Starbucks Employees Not Equipped to Engage Customers on Race...
Right - that's a cynical, jaded headline about a complex topic - enabling and encouraging your employees to talk about race to customers... wha...? In case you missed it, Starbucks did a campaign called #racetogether where the company encouraged baristas to write social conscious messages on cus...
Joshua Westbrook is now following The Typepad Team
Apr 8, 2015
Subscribe to Joshua Westbrookâs Recent Activity