This is the cycle a business will use to over and over again to check their customer service. The main thing they would have to listen to their customer service. Then they will sort out if there is a problem. Consider what they have to ,plan to improve there service and implement it then measure it and the cycle will star all over again. Continue reading

possible customer problems/complaints: a) hand warmers didnt work when i got them home... this proves that the business is providing poor customer service because they are not selling good products.this will be a complaint for the business. b) the glass aruond my gel candle smashed when it got to hot ... this is also a example of poor customer service,this is also a complaint. c)i brought the worng size gloves ... this will be a problem because this was not the foult of the business. d)i`ve changed my mind about the gel candle and i want a refund... this may... Continue reading

Complaint letters/Compliment letters? Complaint letters is when a customer writes a letter about what they didn’t like about the service this way the employees can learn from their mistakes. Compliment letters is when a customer writes a letter to the business about how wonderful the business and they can also email this message. they may use this at a business like amazon because they are a online store Continue reading

Mystery Customers? Mystery customer is when some retailers send their own employees to visit there own store as a customer and then they discuss things about the business from a customer points of view e.g. the speed of service, attitude of the staff and the quality of the finish result.tesco head ofice will normaly send a mystery cumtomer who will act like a normal customer Continue reading

Staff Feedback? Staff feedback is when a staff gives their opinion about the business they work for to the employer for possible improvement; they can make both positive and negative comments. at school when a teacher ask for feed back form another teacher about the student Continue reading

Customer Questionnaires/comment cards Customer Questionnaires is a series of questions that customer have to answer about the business, many restaurants prefer to put comment cards on the table and ask you to complete it before you leave, other businesses do this too.nandoz do this Continue reading

Informal Customer Feedback? Informal customer feedback is when a customer gives an opinion without feeling the pressure or tension; they speak in friendly or informal manner as they would do with their friends.as they might speak to the the mannerger of john lewis Continue reading

time taken from order to delivery:how long it takes to get your product or service:amazon alway trying to deliver on time Continue reading

volume of marketing materials sent out and responses generated:if yor advertisment gets you a less response it means you have poor customer service but if you get a big response it mean you are giving good customer service .like dominos piza always giving out addverts and geting a big respose inretrun Continue reading

no.of contacts with a customer each month:if there are to many cumstomers to deal with it mean your giving a bad customer service .a business should get it right every time. but if they dont get many contacts like john lewis won the award for best customer service Continue reading

average order fulfilments times:the average time to rechive the order or sevicee :like RAC rescue sercive was realy busy during the last few week when it sonwed the couldnt get to provide the service bacause they kept geting stuk them selfs Continue reading

no.of damaged or foulty good returned:ir there are to many damaged or foulty good are returned it means they are delivering poor customer service:when i had some problems with a DS & games station took so long to help me out Continue reading

no.of complaints about your employees:if there is to many complaint about your employees it means they are giving poor cumtomer service: some employees chewing when dealin with customers Continue reading

no.of queries of complanits about your products ot service:if your product or service or product gets too many complaints ,it mean your delivering poor cutomer service .e,g when GAP used kids for child labour Continue reading

sales renewal rates: repeat business if your sales are good you get repeat business ; eg. bus passes from the stage coach are a example of repaet business Continue reading

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