We are selling Cupcakes. Sales and marketing are two of the most important activities for any business. Performed successfully, they not only ensure that your business is seen and heard, but give you the flexibility to anticipate, meet, and influence future demand for your products or services. piblished in 2011 Continue reading

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Informal customer feedback Informal Customer Feedback refers to asking customers questions in a non-threatening, informal manner. Informal feedback could be gathered over a dinner or in a casual conversation, where the customer may feel free to express his opinion. when you finish a meal when the waiter asks you if everything is fine. Continue reading

Informal customer feedback Informal Customer Feedback refers to asking customers questions in a non-threatening, informal manner. Informal feedback could be gathered over a dinner or in a casual conversation, where the customer may feel free to express his opinion. when you finish a meal when the waiter asks you if everything is fine. Continue reading

customer questionaire/ comment cards customer questionaires are like surveys that the staff give you to fill in, for positive or negative feedback. Thorpe park gives you surveys on your way out of the park, so they know how well their customer service is. Continue reading

Staff Feedback sales assistants deal directaly with external customers, they are usually expected to chat to customers and pass on feedback to their managers.like in thorpe park when they ask you what you liked or disliked about their rides. Continue reading

customer questionaire/ comment cards customer questionaires are like surveys that the staff give you to fill in, for positive or negative feedback. Continue reading

Mystery Customers mystery customers are people who asses businesses as a undercover customer some of the things they asses are.... speed of service service delivery staff attitude quantity of teh finshed result like in mcdonolds a mystery shopper comes after every 5 months Continue reading

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one of the important fact about business is listening, if you dont listen to your customer you wont know what they want and you wont know weather they enjoyed the product service. You then sort it out and then Consider it, you think about what the customer wants and how they want it to be like. for e.g. ''avater'' the person who made avatar thought about what the customer wants and he thought about how he's going to do it, everone wanted a 3d film so he made avatar in 3d and it was successfull. After you considerd about what... Continue reading

- Sales renewal rates Its a reapeated Business, e.g. if you buy a bus ticket and you like it you would want to buy it again. e.g. (Tesco will have high salesnewal rates, their products are cheap and their staff are polite) bus passes are good at renewal rates. by buying a bus pass for a mounth, you will go to that same bus for a mounth and if you like it you might want to buy it again. - NO. of queries or complaints about your products or services you know how good you are with the no. of... Continue reading

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A budget tells us what we can't afford, but it doesn't keep us from buying it... Continue reading

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