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Bay Jordan
Inspiring organisational transformation through my 'Every Individual Matters' Model
Recent Activity
Customer Service: When will they ever learn?
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It was a day when the words of the old song came to mind! The lesson began when I read that, after the 9/11 attack on the twin towers, “The more workers an airline laid off, the longer it took... Continue reading
Posted Jul 13, 2022 at Zealise Blog
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The Employee Engagement Profit Chain
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“The motherlode of wealth runs not through the executive corridors but through the vocational landscape of frontline employees.” I know I quoted this, from “Firms of Endearment: How World Class Companies Profit from Passion and Purpose” by Raj Sisodia, Jag... Continue reading
Posted Jul 4, 2022 at Zealise Blog
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Opening the Motherlode of Business Success
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What is the key driver of the success of your business? Pause and take some time to think about the answer to that question. When you have done so write down your answer in as few words as possible. Then,... Continue reading
Posted Jun 27, 2022 at Zealise Blog
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Mitigating the Cost of Living Crisis
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Energy, food, fuel – the costs of all the basic essentials of life are increasing dramatically and rapidly. No wonder there is concern about inflation and widespread talk of a “cost of living crisis.” For all but the highest earners... Continue reading
Posted Jun 17, 2022 at Zealise Blog
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Searching For Better
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There can be little doubt that the world is in crisis. The number of issues humanity is facing seems to increase daily. Soaring inflation and a cost of living crisis, climate change, the war in Ukraine and the threat of... Continue reading
Posted May 24, 2022 at Zealise Blog
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PONG - What a stench!
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Unless you’ve been out of the UK for the past week or so, you will undoubtedly be aware that P&O Ferries has been in the headlines. This followed their firing of 800 employees and immediately replacing them with agency staff.... Continue reading
Posted Mar 16, 2022 at Zealise Blog
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Adaptability: Key to Sustained Organisational Success
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“In this world nothing is certain but death and taxes.” Benjamin Franklin may have been correct about the inevitably of death and taxes, but they are not the only certainty in life. You can definitely add change to the list.... Continue reading
Posted Jun 21, 2021 at Zealise Blog
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Realise Your Greatest Asset
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“Our people are our greatest asset” How often have your heard that statement from an organisational leader? I bet you have and more than once! Perhaps you’ve even said it yourself. Yet, how much do you believe it? No doubt... Continue reading
Posted Jul 23, 2020 at Zealise Blog
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How is Your Disaster Recovery Plan?
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Every good executive and any well-run organisation has a Disaster Recovery Plan (DRP). For the last half century or more – ever since computers became an integral part of doing business, and perhaps even before that – a plan for... Continue reading
Posted May 18, 2020 at Zealise Blog
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Motivation: The Key to Building Talent
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“Motivation is the reason that people develop talent in the first place.” That line from Adam Grant’s book “Give and Take” really made me stop and think! Imagine the talent, and its impact, if everyone was motivated – especially in... Continue reading
Posted Aug 14, 2019 at Zealise Blog
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Building Your Brand
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As a business leader you invest a fair proportion of your time in your organisation’s brand – consciously and unconsciously. Your efforts are conscious when setting strategy and corporate culture objectives but mostly unconscious when overseeing daily operations. Needless to... Continue reading
Posted Jul 30, 2019 at Zealise Blog
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How to Build Proficiency
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To communicate effectively you’re going to need Information, which becomes Knowledge, which leads to Experience, which leads to Proficiency, which gives you Wisdom, which gives you Deeper Experience, which gives you Authority At least that is what I learned from... Continue reading
Posted Jul 24, 2019 at Zealise Blog
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The Power of Ownership
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I have long championed employee ownership, which is a key element of my ‘Every Individual Matters’ Model. It has always seemed self-evident to me that a sense of ownership would increase productivity, create greater cultural cohesion and secure strategic integrity... Continue reading
Posted Mar 15, 2019 at Zealise Blog
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A Powerful New Social Contract
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It’s true: you don’t know what you don’t know! So, logically, you cannot miss it. But that does not justify the old adage that “ignorance is bliss.” You can certainly miss the benefits that the knowledge could bring you, which... Continue reading
Posted Dec 20, 2018 at Zealise Blog
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Physics, Psychology and Business
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Newton’s 3rd Law of Physics. You might not remember it is as that but you almost certainly know it or have heard of it: “For every action there is an equal and opposite reaction.” Even if you are familiar with... Continue reading
Posted Jun 26, 2018 at Zealise Blog
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How’s Your Customer Service?
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I bet you are doing more to monitor customer experience than ever before. That’s a pretty safe bet because technology has simply made it so much easier to interact with your customers and ascertain how they feel about dealing with... Continue reading
Posted May 23, 2018 at Zealise Blog
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Meeting The Need For Transforming Leadership
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In his book, “Leadership” the Pulitzer Prize winning author, James MacGregor Burns defines leadership as, “The reciprocal process of mobilizing, by persons with certain motives and values, various economic, political and other resources, in a context of competition and conflict,... Continue reading
Posted Apr 19, 2018 at Zealise Blog
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Transformation or Reformation
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What’s the difference anyway? That is the question I found myself asking. I was reading the Pulitzer Prize winning author, James MacGregor Burns’ book “Leadership” when I came across this statement; “… leadership of reform movements must be among the... Continue reading
Posted Apr 5, 2018 at Zealise Blog
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How Silo-thinking Spreads, Smothers Synergy and Suffocates Strategy
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Silo-thinking: even if unfamiliar with the term, you are likely familiar with its effects. That’s because the root of silo-thinking is differentiation and distinction. And this has consequences – conscious and unconscious. You define any activity, role or responsibility according... Continue reading
Posted Mar 8, 2018 at Zealise Blog
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How to ‘Bazooka VUCA’
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VUCA is an acronym increasingly widely used to describe the operating climate you, like most organizations, face today: Volatile, Uncertain, Complex and Ambiguous. This environment makes much of what you have learned about management obsolete and demands a new operating... Continue reading
Posted Jan 30, 2018 at Zealise Blog
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Organizational Synergy through Empowerment and Teamwork
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Synergy. That is a word that may not seem to be as popular or prolific as it once was. Yet that doesn’t make it any less relevant. Like any leader, you are likely facing the imperative to improve productivity and... Continue reading
Posted Jan 23, 2018 at Zealise Blog
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Strategy Gaps and Change Management Failure: An Insight
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Do you have a strategy-execution gap? This may not be something you would readily admit, even to yourself. But, please pause for a moment and consider the question deeply, seriously and honestly. I suspect that if you were to do... Continue reading
Posted Nov 17, 2017 at Zealise Blog
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From Change Management to Change Mastery
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Change is a fact of life. It is also a major factor in it. Increasingly so. Both the amount of change and the faster pace of change are widely acknowledged. No doubt you feel it yourself. Just imagine what somebody... Continue reading
Posted Oct 23, 2017 at Zealise Blog
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Why leadership is imperative, and how you can unleash it in your organisation.
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“Management is not leadership.” Those bald words are from John Kotter’s 2012 updated preface to his 1996 book “Leading Change.” He makes the statement to highlight the theme of the second chapter. Yet the whole sentence reads, “The simple insight... Continue reading
Posted Oct 12, 2017 at Zealise Blog
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Driving Enhanced Customer Experience
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There has been a quiet revolution over the past decade or two. I am referring to the shift from “Customer Service” to “Customer Experience.” This shift has been so subtle and unheralded that it has been more evolution than revolution.... Continue reading
Posted Oct 3, 2017 at Zealise Blog
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